Responsible Gambling

Keep it fun when playing online

For most people, gambling online is what it should be – a fun way to spend their leisure time. However, for a small minority, gambling online can be a problem.

The vast majority of our online customers will never experience a problem. However, playing responsibly is not confined to those who either have a gambling problem or are the most at risk of developing one. It is the best approach for EVERYONE.

On all of our websites, we are committed to helping our customers keep it fun by marketing and advertising those gambling operators that promote safe and responsible online gambling. Additionally, by providing information and guidance to those who may be unable to stay in control of their gambling.

The UK licensed websites that we recommend help by providing the functionality to:

  • Set reality checks – providing prompts and time-outs to help you manage the amount of time you play online.
  • Set deposit limits – You can set limits that can be set for periods of time ranging from daily to monthly, and can be decreased, increased and removed entirely.
  • View the history of gambling activity – To enable you to keep track of your activity, you will be able to access the history of your transactions, deposits, and withdrawals.
  • Take A Break – You can set a break period anything from 24 hours to 6 weeks
  • Self-Exclude – You have the ability to self-exclude and stop gambling altogether. Self-exclusion can be applied for anything from six months to five years
  • Autoplay controls – If you like to play games using the auto-play feature, you’ll be asked to select your stake and loss limits before you start. And if you like, you can even choose to pause the game when you hit a jackpot, so you don’t eat into any of your winnings.

Protect Minors from Problem Gambling

  • You must be at least 18 years old to gamble, or the legal gambling age where you live. This age varies from country to country, but it is defined as the age at which a person enters into full adult legal rights and responsibilities. This age is not necessarily the age of majority or voting age, so please do your research to see if you are of the right age before playing real-money poker.
  • Parents are advised to protect minors by keeping your login and password information safe. Use child protection software that enables you to restrict gaming Web sites. Do not use the “save password” option on login screens.

How will I know if I have a problem?

A good way to gauge whether your gambling is no longer fun, and may be getting out of control, is to ask yourself the following questions:

  • Do you gamble alone on your computer for long periods, perhaps staying away from work or other activities to do so?
  • Have you needed to increase your gambling stake more and more to get the excitement you are looking for?
  • Do you suffer mood swings, irritability, and agitation when you are not gambling?
  • Do you think that you gamble to escape other issues or problems in your life?
  • Have you ever claimed to be winning from gambling when, in fact, you are losing?
  • Have you tried, in the past, to reduce either the time or money that you spend gambling and been unsuccessful?
  • Have you ever been tempted to commit an act of dishonesty to finance your gambling?
  • Have you ever gone back online to gamble, on another day, to win back your losses?
  • Have you ever hidden your gambling from people who are important to you in your life?
  • Have you borrowed money, from any source, that you have been unable to pay back because of your gambling or are you otherwise in debt as a result of gambling?
  • Have you ever sold any possessions to obtain money to gamble or pay gambling debts?
  • Do you find yourself breaking promises, to family and friends, so that you can gamble instead?

If you answer “yes” to any of these questions, then you may need to take control of your gambling, using the information below. You can also take the confidential ‘Worried about your gambling’ quiz on the BeGambleaware website and try out their Gambling Calculator to give you an indication whether your gambling is becoming a problem.

What should I do if I think I have a problem?

A “gambling problem” is not necessarily obvious to either the gambler or those around them. You don’t have to gamble every day or go into debt or even have trouble controlling your gambling. It simply needs to be causing an issue or disrupt the functioning of your life and those around you. The first step in taking back control is to be completely honest with yourself and accept that there is a problem, but that you have the will to confront it. Having done so, you have taken the biggest step to address the issue. It may be that simply standing back and realizing that you have been displaying some of the above behaviors is enough to make you adjust your approach and allow you to resume control. Alternatively, you may feel you need help, advice, and support.

A few things you can keep in mind about the conditions needed for gambling:

  • Gambling requires making a decision to gamble
  • Gambling requires money
  • Gambling requires time
  • Gambling requires a game to gamble on

Gambling problems are also commonly a by-product of a behavior or mood disorder which you’ll need to address before you even tackle your gambling problem. We highly recommend seeking professional help for any signs of problem gambling and we’ve listed a couple of helpful resources below.

Never be afraid or embarrassed to ask for help. Practical steps to help you stay in control:

  • Ask someone you trust to handle your money for an agreed amount of time (for example, three months) or otherwise seek their assistance in setting a budget plan.
  • Limit the level of your deposits or expenditure or the time you spend online. Our recommended gaming web sites provide tools to allow you to impose your own limits on expenditure.
  • Reward yourself for “gambling free” periods by spending the money you saved on something for yourself or your family.
  • If all else fails – stop gambling. Self-exclude yourself from all the websites on which you normally bet or play. If you believe exclusion is the best option for you, it is advisable to take an appropriate break from ALL forms of gambling.
  • If you want to prevent access to other gaming, wagering or gambling facilities on the internet, visit which will help you do so.
  • Use a calendar to mark each day that you don’t gamble, so that you can see the progress you are making.

For help and counseling, please contact:

Problem Gambling Helpline UK

In the UK, the National Gambling Helpline provides confidential advice, information and emotional support to anyone who feels they might be suffering from problem gambling.
A free helpline is available from 8 am to midnight, 7 days a week on 0808 8020 133.

Independent help services-

Problem Gambling Helpline US & Canada

The National Council on Problem Gambling operates a National Problem Gambling Helpline at 1-800-522-4700.

The network consists of 28 call centers which provide resources and referrals for all 50 states, Canada and the US Virgin Islands.

The helpline also includes text and chat services for people to access via mobile phones or computers.

Help for problem gambling is available 24 hours a day, 365 days a year and is 100% confidential.

Problem Gambling Helpline Australia

In Australia, the Gambling Helpline is on 1-800-858- 858 any time 24 hours a day. They will provide information and self-help tools confidentially to anyone who feels they might have a problem with gambling either live or online.